TERMS & CONDITIONS
4.1 Agreement and Scope
Last Updated: March 24, 2026
These Terms and Conditions ("Terms") govern your use of the FragTrends website, mobile application (if available), and purchase of fragrance products. By accessing our Shopify store and making a purchase, you agree to be bound by these Terms, the Shipping Policy, Return & Exchange Policy, and Refund Policy (collectively, "Policies").
If you do not agree to these Terms, you must discontinue use of our store immediately.
4.2 Definitions
· "FragTrends" or "Company": FragTrends, a luxury perfume brand operating in Lucknow, Uttar Pradesh, India
· "Customer" or "You": Any individual or entity accessing the store or purchasing products
· "Products": Luxury perfume fragrances and related items sold by FragTrends
· "Order": Your purchase request through our Shopify store
· "Website": The FragTrends Shopify store and all associated pages
4.3 Product Information and Accuracy
Fragrance Details:
· FragTrends provides accurate descriptions of fragrance notes, concentrations (EDP, EDT, Cologne), volume, and ingredients
· All product images are representative and sourced ethically
· Batch codes, manufacturing dates, and expiry information provided with each product
Accuracy Disclaimer:
· While we strive for accuracy, minor color/shade variations may occur due to monitor settings or photography lighting
· Scent perception is subjective; fragrances may differ based on skin chemistry, body temperature, and individual olfactory preferences
· FragTrends does not guarantee that a fragrance will perform identically on every person
Description vs. Reality:
· If a product significantly differs from website description (concentration, batch date, authenticity), customer is eligible for return/refund
· Minor discrepancies in fragrance projection or longevity do not qualify for return (subjective nature)
4.4 Pricing and Tax
Price Display:
· All prices displayed are in Indian Rupees (₹)
· All prices are inclusive of GST (Goods and Services Tax)
· Applicable GST rates: 18% on perfumes and fragrances
· GST is split as CGST (intra-state) or IGST (inter-state) as per delivery location
Price Changes:
· FragTrends reserves the right to change prices without notice
· Price change applies to new orders only; confirmed orders retain original pricing
· Sales and discounts are subject to terms announced at time of promotion
Currency and Payment:
· Only Indian Rupees (₹) accepted
· Domestic customers only; international payments not supported
· Payment via: Credit/Debit Card, UPI, NetBanking, Wallet
Shipping Charges:
· Shipping charges are displayed separately and are subject to GST
· Shipping costs vary by location and selected delivery method
· Shipping charges are non-refundable (one-way delivery service)
4.5 Order Placement and Acceptance
Order Process:
1. Customer selects product(s)
2. Adds items to cart
3. Provides delivery address and contact details
4. Selects shipping method
5. Proceeds to payment
6. Payment processed
7. Order confirmation email sent (within 24 hours)
Order Confirmation:
· Email confirmation signifies order acceptance by FragTrends
· Customer information is verified against details provided
· Orders are processed in sequence (first-come-first-served)
Order Cancellation:
· Before Dispatch: Free cancellation within 24 hours of order placement
· After Dispatch: Not eligible for cancellation; customer must use return/refund process
· Refund for cancellation processed within 7-10 business days
· Cancellation requests via email or WhatsApp only
Order Rejection:
· FragTrends reserves the right to reject orders if:
o Suspicious or fraudulent activity detected
o Multiple cancellations from same customer
o Payment fails or is declined
o Insufficient inventory at time of processing
o Customer has unresolved disputes with FragTrends
4.6 Customer Responsibilities
By placing an order, you confirm that you:
✓ Are at least 18 years of age (legal age in India)
✓ Are a legal resident of India (domestic orders only)
✓ Provide accurate and complete delivery information
✓ Understand perfumes are personal care products (not toys or consumables for minors)
✓ Accept responsibility for package upon delivery
✓ Will inspect product condition and report issues promptly
✓ Will follow product usage instructions (apply to skin only, not for ingestion)
✓ Will handle fragile perfume bottles with care
Fragrance Safety:
· FragTrends perfumes are for external use only
· Do not ingest, inhale directly, or apply to eyes/mouth
· Perform patch test on small skin area before full application (potential allergens)
· Discontinue use if skin irritation, rash, or allergic reaction occurs
· Consult dermatologist if sensitive skin concerns
· Keep away from children and pets
4.7 Intellectual Property and Usage Rights
Brand and Content:
· All FragTrends branding, logos, product descriptions, photography, and fragrance formulations are proprietary
· You may not reproduce, distribute, or modify any content without explicit written permission
· Fragrance names, concentrate formulations, and blending techniques are trade secrets
Customer Use:
· You may use purchased fragrances for personal consumption only
· You may not:
o Redistribute or resell products without authorization
o Create counterfeit bottles using FragTrends branding
o Decant fragrances for sale under different labels
o Reverse-engineer or replicate fragrance formulation
o Use FragTrends branding in any commercial capacity
o Share photos with misleading claims about product authenticity
Reviews and Testimonials:
· By providing reviews, testimonials, or social media mentions, you grant FragTrends non-exclusive rights to use your content for marketing
· FragTrends may feature customer photos and reviews on website/social media with acknowledgment
4.8 Limitation of Liability
Disclaimer:
FragTrends is NOT liable for:
· Subjective dislike of fragrance scent or performance
· Skin reactions or allergies (customers must perform patch tests)
· Delays caused by courier partners or external factors
· Lost packages or delivery failures beyond FragTrends' control
· Damage due to customer mishandling after delivery
· Incorrect fragrance performance based on individual body chemistry
· Business losses or consequential damages
Maximum Liability:
· FragTrends' maximum liability is limited to the product purchase price
· No liability for indirect, incidental, consequential, or punitive damages
4.9 Governing Law and Jurisdiction
Applicable Law:
· These Terms are governed by Indian law, specifically:
o Consumer Protection Act, 2019
o Indian Contract Act, 1872
o E-Commerce Guidelines (Ministry of Commerce)
o GST Act, 2017
o State laws of Uttar Pradesh (Lucknow)
Dispute Resolution:
1. Negotiation: All disputes first resolved through direct communication
2. Escalation: If unresolved in 14 days, matter escalated to FragTrends management
3. Legal Recourse: If still unresolved:
o District Consumer Commission (Lucknow)
o Online Dispute Resolution (if available on e-commerce portal)
o Civil Court, Lucknow (as per Indian Code of Civil Procedure)
Consumer Commission Jurisdiction:
· Complaints may be filed with District Consumer Commission, Lucknow
· For transactions above ₹1 crore: State Consumer Commission jurisdiction
4.10 Data Privacy and Personal Information
Data Collection:
· FragTrends collects: Name, address, phone, email, payment information, order history
· Data used for: Order fulfillment, shipping, customer communication, tax compliance
Data Protection:
· All personal data is protected under:
o Information Technology Act, 2000
o Privacy Policy (separate document available on website)
o PCI DSS compliance for payment information
· Data is not shared with third parties without consent (except courier partners for delivery)
· Data is not sold to marketing agencies
Right to Information:
· Customers have right to access, modify, or delete personal data
· Request data deletion via email (within 30 days of last transaction)
4.11 Prohibited Activities
Customers must NOT:
❌ Use FragTrends store for illegal purposes
❌ Engage in fraud, misrepresentation, or deception
❌ Create counterfeit orders or payment fraud
❌ Resell products without authorization
❌ Decant or repackage fragrances under false labels
❌ Harass, abuse, or threaten FragTrends staff
❌ Post false reviews or defamatory content
❌ Reverse-engineer or copy fragrance formulations
❌ Use store for commercial distribution without permission
❌ Circumvent security or authentication measures
Consequences:
· Violation of these terms may result in:
o Account suspension or permanent ban
o Legal action and damages claim
o Police complaint for criminal offense (if applicable)
o Cooperation with law enforcement
4.12 GST Compliance and Invoice
GST Registration:
· FragTrends is GST registered 09ACXPH7559N1ZE
· All invoices are GST compliant as per GST Rules, 2017
Invoice Issuance:
· Invoice generated at time of order
· Copy sent via email within 24 hours
· No physical invoice mailed (digital only)
· Invoice contains:
o GSTIN
o HSN code (classification of fragrance)
o GST amount (CGST/SGST or IGST based on delivery location)
o Product description, quantity, price
Tax Liability:
· Customer is responsible for any applicable local taxes or duties
· Inter-state purchases: IGST charged (included in total)
· Intra-state purchases: CGST + SGST charged (included in total)
Input Tax Credit:
· B2B customers (registered businesses) may claim ITC on GST paid
· B2C customers cannot claim ITC (final consumer)
4.13 Force Majeure
Unforeseen Circumstances:
FragTrends is not liable for delays or failures due to:
· Natural disasters (earthquakes, floods, hurricanes)
· War, civil unrest, or political instability
· Pandemics or epidemics
· Government lockdowns or restrictions
· Courier partner strikes or service disruptions
· Internet outages or technical failures beyond control
· Supplier shortages or manufacturing delays
Notification:
· In event of force majeure, customer will be notified via email
· Orders may be delayed, refunded, or cancelled at FragTrends discretion
· Full refund offered if order cannot be fulfilled
4.14 Modification of Terms
Right to Modify:
· FragTrends reserves the right to modify these Terms at any time
· Changes take effect upon posting to website
· Continued use constitutes acceptance of modified Terms
· Major changes will be communicated via email to registered customers
Version Control:
· Current version: March 24, 2026
· Previous versions available upon request
4.15 Entire Agreement
Complete Terms:
These Terms, including the Shipping Policy, Return & Exchange Policy, Refund Policy, and Privacy Policy, constitute the entire agreement between you and FragTrends.
Severability:
· If any provision is found invalid or unenforceable, remaining terms remain in effect
· Court will modify invalid provision to minimum extent necessary to make it valid
Waiver:
· Failure to enforce any provision does not constitute waiver of that provision
· Waiver of one breach does not constitute waiver of subsequent breaches
4.16 Contact Information
For questions about these Terms or policies:
Email: fragtrends@gmail.com
WhatsApp: +91 9305963095
Address: FragTrends, 443/265 mishri bagh balaganj, Lucknow, Uttar Pradesh, India
Response Time: 24-48 hours
For legal concerns:
· District Consumer Commission, Lucknow
· Consumer Hotline: +91 9044444578
4.17 Severability Clause
If any part of these Terms is found to be unenforceable, illegal, or void by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable while maintaining the original intent.
SUMMARY OF KEY POINTS FOR CUSTOMERS
Before You Shop:
· FragTrends ships across India with 4-7 business day delivery
· All prices include 18% GST
· Perfumes are personal care products with specific handling requirements
Before You Return:
· You have 7 days to request a return
· Only unopened, sealed bottles are eligible
· You pay for return shipping (customer responsibility)
· Opened perfumes cannot be returned (hygiene regulation)
Before You Expect a Refund:
· Refund process takes 18-30 days total (inspection + processing)
· Original shipping cost is not refunded
· Refund credit appears in 5-7 business days after approval
· You must maintain proof of return
Your Consumer Rights (India):
· You have rights under Consumer Protection Act, 2019
· Defective products must be accepted for return/refund
· Unfair or deceptive practices are legally prohibited
· You can file complaints with District Consumer Commission
Dispute Resolution:
· Contact FragTrends first: [email/WhatsApp]
· Escalate to Consumer Commission if unresolved
· Maintain all correspondence and receipts
ACKNOWLEDGMENT
By placing an order on FragTrends Shopify store, you confirm that you have read, understood, and agree to all policies outlined in this document. These policies are effective immediately for all new orders.
For any questions or clarifications, contact FragTrends within 24 hours of receipt.
Document prepared: March 24, 2026
FragTrends Luxury Perfume Brand
Lucknow, Uttar Pradesh, India
